Mystery Shopping in South Africa
Mystery shopping is a great way to lift the hood, and see what is truly happening in your business when management is not around.
Through mystery shopping you get a clear and objective response to what your customer sees, feels, and acts on. That includes store appearance, staff appearance, friendliness and know-how, POS system, product, branding, and how likely they are to refer your services to someone else.
Mystery shopping gives you the power to make informed decisions for your business.
Wherever your business come in contact with customers, such as in retail stores, hotels, call centres, hospitals and service centres, I can be of service.
Candace Consulting uses trained observers who act as "normal" customers in order to test services and standards according to a list of pre-determined criteria. Responses to this criteria are given back to you in a clear and objective report, in a well-informed and factual manner.
- Track staff implementation of key behaviours.
- Measure staff KPIs.
- Measure customer experience.
- Assess new product or system acceptance.
- Track improvements, and areas of weakness, objectively.
- Ensure the brand and brand message is represented uniformly throughout your various locations.
- Give you comprehensive reports and feedback that is unambiguous and bias-free.
Once-off or repeat?
It's up to you. Mystery shopping with Candace Consulting is so affordable, you can use it as a once-off snap shot of your customer experience, or as part of your ongoing assessment (monthly / quarterly) of your business.
What clients say:
"It was a real pleasure working with Candace. The insight and information that she brought us helped senior management make crucial decisions."
Anabela Killin - Fragrance Boutique
Business Development and Operations Manager