Mystery Shopping in Cape Town

Mystery shopping is a great way to lift the hood, and see what is truly happening in your business when management is not around.

Through mystery shopping you get a clear and objective response to what your customer sees, feels, and acts on. That includes store appearance, staff appearance, friendliness and know-how, POS system, product, branding, and how likely they are to refer your services to someone else.


Mystery shopping gives you clear and actionable insight into your customers' experience.

Wherever a business comes in contact with customers, such as in retail stores, hotels, call centres, hospitals and service centres, I can be of service.

Candace Consulting uses trained observers who act as "normal" customers in order to test services and standards according to a list of pre-determined criteria. Responses to this criteria are given back to you in a clear and objective report, in a well-informed and factual manner.

Use mystery shopping for the following:


  • On-site mystery shopping

  • Phone call mystery shopping

  • Branding, appearance and signage review

  • Customer experience and staff interaction review

  • KPI measurements

  • Product knowledge, promotions, and customer services review

  • Complaints, returns, refunds, and queries review

  • Fast, effective, unbiased reporting

mystery shopping south africa

Mystery shopping allows you to make informed decisions.

Track staff implementation of key behaviours.

Measure staff KPIs.

Measure customer experience.

Assess new product or system acceptance.

Track improvements, and areas of weakness, objectively.

Ensure the brand and brand message is represented uniformly throughout your various locations.

Give you comprehensive reports and feedback that is unambiguous and bias-free.

What clients say about Mystery Shopping

"It was a real pleasure working with Candace. The insight and information that she brought us helped senior management make crucial decisions."

Anabela Killin - Fragrance Boutique

Business Development and Operations Manager

How can I help? Please complete this form if you are interested in working together.

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