Mystery Shopping in South Africa
Mystery shopping is a great way to lift the hood, and see what is truly happening in your business when management is not around.
Through mystery shopping you get a clear and objective response to what your customer sees, feels, and acts on. That includes store appearance, staff appearance, friendliness and know-how, POS system, product, branding, and how likely they are to refer your services to someone else.
Mystery shopping gives you clear and actionable insight into your customers' experience.
Wherever a business comes in contact with customers, such as in retail stores, hotels, call centres, hospitals and service centres, I can be of service.
Candace Consulting uses trained observers who act as "normal" customers in order to test services and standards according to a list of pre-determined criteria. Responses to this criteria are given back to you in a clear and objective report, in a well-informed and factual manner.
Use mystery shopping for the following:
On-site mystery shopping
Phone call mystery shopping
Branding, appearance and signage review
Customer experience and staff interaction review
Product knowledge, promotions, and customer services review
Complaints, returns, refunds, and queries review
Fast, effective, unbiased reporting
Mystery shopping allows you to make informed decisions.
What clients say about Mystery Shopping
"It was a real pleasure working with Candace. The insight and information that she brought us helped senior management make crucial decisions."
Anabela Killin - Fragrance Boutique
Business Development and Operations Manager